Privacy Policy

Copyright

Please Note: All artwork and images are protected under Australian Copyright laws and belong to the artists and its traditional owners. Dreamtime Art images and content on the website and marketing tools have been created by the Dreamtime Art team with permission from the artists and families and therefore all images and content belong to Dreamtime Art.

Images and content are only displayed on our website for the purpose of assisting potential buyers in the decision-making process.

Images and content must not be copied, re-produced or used without prior written permission from Dreamtime Art.

The copyright for all Aboriginal Art purchased or leased from Dreamtime Art remains with the artist and/or their estates and does not belong to the purchaser/hirer. Once an artwork is purchased/leased, use of any artwork imagery or part thereof for monetary gain or for promotional use will require a licensing agreement between the artist, Dreamtime Art and the client for an agreed royalty amount.

What information do we collect?

All are welcome to visit the Dreamtime Art website anonymously. Your information will be required if you enquire about an artwork, contact us via the website or place an order.

Depending on your request, the information we need from you will vary. Simply, the information we will generally require will be the usual: your name, email address, phone number and post code.  If you are making a purchase and choose to use PayPal, our purchasing facility may ask you for details that will assist in delivery, such as your street address as our courier company do not deliver to PO Boxes. We may need to provide your contact phone number an email address to our courier company and they will only contact you if necessary regarding the delivery of your item (Compulsory for International clients). Should you purchase other than through PayPal, you will also be asked for your credit card number.  

What will your  information be used for?

First and foremost, your information, whether public or private will not be used in any way except for the sole purpose of delivering the purchased product or to execute the service requested. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address and other contact information you provide will be used for order processing and to send you information and updates pertaining only to your order and/or enquiry. We use your information to process transactions or sign you up to our mailing list. Periodic emails will only be sent to you if you elect to subscribe to our mailing list by filling in your details on the Contact Us page on our website. You may unsubscribe at any time by following 'unsubscribe' link at the bottom of your received email. Please be assured that Dreamtime Art will only send you emails with prior consent from you or a party representing you or your company.

Protecting your information

When you place an order, enter or submit your personal information, the information you provide is only accessible by authorised personnel at Dreamtime Art. We use a secure server where sensitive information including your credit information is transmitted via Secure Socket Layer (SSL). In addition, we have use 3D Secure and FraudGuard to further encrypt information.

All relevant and sensitive information will not be stored on our servers and all information you provide will be kept strictly confidential.

Use of Cookies


What are Cookies?

Cookies are small files that a website or its service provider transfer to your hard drive. It is an option to allow cookies on your computer and everyone can either turn it off or on depending on your preference. Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer.

Dreamtime Art uses cookies to track user traffic patterns and to better serve you when you re-visit our website and for future and subsequent purchases. Cookies enables Dreamtime Art to remember and recognise your browser and to capture certain information. We also use cookies to help us remember and process items in your shopping cart which will make your future visits quicker and easier.

Disclosure of your information

Dreamtime Art does not sell, trade, or otherwise transfer to outside parties any personally identifiable information. We do not provide information to parties for statistical or other marketing uses. We respect that you trust us with your information and we will do all we can to keep that trust. We do have trusted third parties who assist us in some aspects of our business such as managing our website, servicing you such as assisting in payments and/or deliveries who we will share your information with. These third parties would have to agree to keep your information private and confidential. There will be times when your information may be released when we believe it is necessary to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Consent 

By using our site, you consent to our website privacy policy and agree to adhere to copyright laws. We take great pride and time in using images and content that only belong to Dreamtime Art. We respectfully gain consent from artists and/or their families to post photographs of the artists, alive and deceased on the Dreamtime Art website therefore all images and content used on the Dreamtime Art website belong solely to Dreamtime Art and/or its traditional owners. Any images and content on our website are subject to copyright.

Changes to our Privacy Policy 

If any changes are made to our privacy policy, the changes will be available on this page. Please be advised that Dreamtime Art will not change our Privacy Policy that will reduce your level of privacy. 

If you have any questions, queries or requests pertaining to the Dreamtime Art Privacy Policy, please Contact Us

No Exclusivity

Dreamtime Art does not represent any artist exclusively. This allows artists to be represented by multiple galleries within Australia and Internationally giving them more opportunities to create wealth through their art.

Dreamtime Art will not enter into any exclusive contracts/agreements with wholesale partners, suppliers, manufacturers or any third party. Dreamtime Art reserves the right to acquire goods and/or services from any third party or multiple third parties of their choice to perform such services or supply such goods to Dreamtime Art and its respective clients as it sees fit.

Condition of Sale

Dreamtime Art takes great care and pride in providing you a piece of Aboriginal Art by using top quality materials. So when you receive your artwork from us, we want you to be happy with your purchase.

However, in the rare case that you are unhappy with your chosen artwork, we will gladly refund, exchange or provide a credit note or gift voucher within 14 days of purchase. Please note that returns are only available for full-priced items and only if item(s) returned are in its original condition and all accompanying paperwork are in tact.

No credits, refunds or exchanges can be offered on sale items or items that have been negotiated to a lower price so please choose carefully when purchasing reduced items.

If you have an artwork specifically commissioned for you, a 50% non-refundable deposit is required. 

All clients who are returning any items purchased will have to cover postage costs, duties and taxes (for International clients) when returning an item to us.

If you do not have access to a local Post Office or do not have an account with a courier company to return the artwork, Dreamtime Art can organise the return of the item(s) on your behalf and we will simply deduct the amount it cost to return the item from your total refund.

For International clients, these costs will vary from country to country so once the items have been returned, we will inform you of the total costs on your email address provided and this amount will be deducted from your total refund.

Please allow up to 21 business days for all refunds to be cleared into your chosen account. Please note that all refunds will be issued the same way you paid.

In some instances, Dreamtime Art may require clients who purchase paying by credit card to provide one or all of the following:

  • Complete our Credit Card Authorization Form and return it filled to Dreamtime Art
  • Provide a copy of identification that shows your full name, address and signature
  • Provide a current bill (dated within the last 3 months) issued to the credit card holders name

These precautionary measures have been put in place for the protection of buyer and seller against credit card fraud.

Condition of Leased Item(s)  - A brief outline

  • Lease Term - 12 months minimum
  • Artworks will already be framed and ready to hang upon delivery
  • Delivery is included in the price
  • Installation will incur additional costs (a quote can be provided upon request)
  • Artworks will be accompanied by artwork labels to be displayed next to the artwork
  • Delivery and Installation will occur on the same  day by our chosen art courier and professional installer
  • Full payment for Lease Term must be paid in advance before the delivery and installation date
  • Lease arrangement begins from the day of installation and must be signed prior to the delivery and installation date
  • Dreamtime Art requires a copy of the original Certificate of Currency/Policy Information Form from your insurance company stating the addition of the new artworks to the agreed valued amount of the chosen artworks before the delivery and installation date as per the lease agreement (schedule) that reflects the interest is to Dreamtime Art



Dreamtime Art associations and certifications

City of Melbourne Indigenous Art Code Supply Nation